1102: AI in Business: The Promise and Perils of Generative AI with Digital Automation and Robotics Limited CEO Kieran Gilmurray

Tuesday, May 7, 2024

New technologies are shaping the modern world and by extension, our future. However, as we marvel at their potential to transform industries and improve lives, it's important to also consider the potential downsides. Navigating the complexities with caution and foresight can allow us to harness the benefits of new technologies while reducing their risks for a brighter future. 

Kieran Gilmurray is the CEO of Digital Automation and Robotics Limited, the author of “The A-Z of Organizational Digital Transformation,” and a thought leader in AI and digital transformation. With over 30 years of experience implementing AI solutions for businesses, he understands both the incredible potential and real risks of new technologies. Today, he discusses his expertise and experience with AI, mistakes he's made with AI projects, how businesses can ethically leverage AI and automation, and his resources for helping others do the same.

Quotes

“We always overestimate what technology can do in the short term, and we always underestimate just how impactful technology can be in the long term.” – Kieran Gilmurray

"Dynamite was invented to clear roads and mountains to improve transport but guess what happened—it was used for bad things. People didn't think beyond where the nefarious might get involved. We need to be careful, similarly with AI and anything we do as human beings on a daily basis." – Kieran Gilmurray

“If we look at AI, it's an 80-year-old overnight success story. It's full of mistakes. Why? Because we as humans created it, full of our own frailties, spillover, our own biases.” – Kieran Gilmurray

Takeaways

04:34 Embracing new technologies like AI in their infancy, rather than playing catch-up later, is crucial for businesses to stay ahead of the curve.

06:11 Digital transformation is not just about implementing technology, but rather reorienting the entire business to leverage digital tools and strategies to better serve customers.

10:30 Businesses need to invest in both technology and people to successfully undergo digital transformation, as the two work hand-in-hand to drive innovation and growth.

23:23 Responsible implementation of AI is essential, as it can have unintended consequences if not developed and deployed thoughtfully.

22:37 Admitting and learning from mistakes is a sign of maturity and a key to success when navigating the rapidly evolving landscape of AI and digital technologies.

Resources

Podcast: Play in new window | Download (Duration: 30:47 — 42.5MB) | Embed

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