731: Thrive Under Fire: Turn Difficult Customers into Business Success And Conquer Your Inner Demons with John Faisandier

Have you ever wondered how you could better manage those moments when the other person is difficult and emotional? They could be customers, colleagues, friends or family. There’s always someone in your life that’s a challenge.

John Faisandier is an expert in emotional management and the founder of Thrive Under Fire (TUF), a training program that helps people, especially those in high-stress professions like veterinary medicine, learn to navigate difficult emotions and challenging situations. As an author and trainer, John has dedicated his career to teaching thousands of people in various countries the skills to manage their own emotions and those of others. Today, John discusses the contagious nature of emotions and how they can significantly impact our lives, both personally and professionally.

Quotes

“Emotions are contagious. And so we could be having a nice day and then meet somebody who's very grumpy and acting out in some way, which affects us quite deeply.” - John Faisandier

“None of our feelings are bad, even using the words good or bad. There are feelings we don't like, but all our feelings are good in the sense that they tell us something about ourselves.” - John Faisandier

“Nobody makes me frustrated. It's my frustration. I need to own it, see it, and acknowledge it, and that can make a huge difference.” - John Faisandier

Takeaways

01:31 Emotions are contagious and can deeply affect our mood and behavior, even when they are not our own.

02:44 Naming and acknowledging our emotions, rather than suppressing them, can help us gain control and respond more effectively.

08:27 Reflecting on the root causes of our emotions, even after the fact, can provide valuable insights and prevent future outbursts.

13:35 Taking practical steps like taking a break or going for a walk can help manage emotional overwhelm, especially in high-stress situations.

20:48 Developing emotional intelligence and people skills is crucial for success, even in professions that may not seem people-oriented, like veterinary medicine.

26:21 Emotions are valuable because they reveal our underlying values and can be healed by bringing them to consciousness.

Resources

• Join Thriving Under Fire - Managing Emotions at Work on Facebook Group
• TUF: TUF training provides the skills to handle difficult situations with confidence.
• Connect with John Faisandier on LinkedIn

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Filed in: Archive 3: 2018-2020 • Interview • Podcast