871: Improve Your Business Conversations with Michael Reddington

Talking to people and engaging with conversations is something that takes a lot of courage to do. It is quite pressuring, not knowing whether what you're saying is making sense to the other party or not. We can't know whether you are able to convince them with your words. When it comes to business, it is important that you are great with conversations. You must know how to listen and speak carefully.

Michael Reddington is the president of Inquasive, a company that integrates key components of effective, non-confrontational interview techniques with current business research for executives. He is also a certified forensic interviewer and the author of “The Disciplined Listening Method.” Today, Michael discusses the importance of listening in business conversations, how to shift the focus from what you want to say to what the other person needs to experience, and strategies for addressing potential objections before they are raised.

Quotes

“When we're under stress, we revert to what we know. Many business meetings can be stressful, even for people who are confident in themselves and their goals.” - Michael Reddington

“If we're not listening, we're not learning. The more we listen, the more we learn, the less we have to say, and the fewer questions we have to ask to get powerful information that leads to the outcomes and relationships we aspire to create.” - Michael Reddington

“It's not about what we want to say. It's about what they need to experience.” - Michael Reddington

Takeaways

01:03 Focus on understanding your audience's needs, concerns, and perspectives rather than just trying to deliver your own message.

03:06 Anticipate potential objections or roadblocks from your audience and address them proactively.

07:54 Allow your audience to save face and protect their self-image, as this can help build trust and open them up to sharing more.

11:12 Observe your audience's verbal and non-verbal cues to pick up on unspoken thoughts and feelings.

15:02 Be patient and let the conversation unfold naturally, rather than trying to control it, as this can lead to unexpected opportunities.

Resources:

Podcast: Play in new window | Download (Duration: 19:59 — 27.7MB) | Embed

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Filed in: Archive 4: 2020-2023 • Interview • Podcast

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