988: The New Manager Mindset and Food Leadership Group: Keep Customers Happy By Balancing Cost, Quality, and Feedback with Bryan Armentrout

Food is one of the essential things humans need to live. With high-quality and safe food, you can never go wrong in doing a food business. However, with challenges such as inflation, companies cut the cost of their expenses, impacting the quality of their food. And if the product does not make consumers happy, they won’t buy it, and the sales will decrease. Therefore, finding the right balance of the cost without impacting the quality is the key. No matter what happens, prioritize the joy of the people consuming your products.

Bryan Armentrout is a 20-year veteran of the food manufacturing industry. He is the founder of The Food Leadership Group, a consulting firm that specializes in helping FDA-regulated food companies produce safe and high-quality food products and the author of “The New Manager Mindset.” Today, Bryan shares his thoughts on the food industry, discussing the importance of quality assurance and food safety. He explains how his work in these areas is like ensuring that a cup of coffee is safe to drink, with quality assurance ensuring the consumer's expectations are met and food safety preventing any potential harm.

Quotes

"If we do our job well, nobody notices because you don't have recalls, you don't have illness events and things like this." - Bryan Armentrout

“The more successful you become, the more removed you become from those actual technical skills that you used to get there.” - Bryan Armentrout

“Do you like where you're going? Because it's your life, you need to figure out where you want to take it.” - Bryan Armentrout

Takeaways

01:13 Maintaining high quality and safety standards in the food industry is crucial, even when it goes unnoticed by consumers.

21:30 Staying connected to consumer needs and expectations is essential for companies to avoid gradual decline in product quality.

16:47 Making use of AI and continuous monitoring can significantly improve food safety and quality assurance practices in the industry.

21:30 Developing strong communication and leadership skills is just as important as technical expertise for career advancement in specialized fields.

25:43 Regularly reflecting on personal accomplishments and goals can help guide one's professional and life path.

Resources

Podcast: Play in new window | Download (Duration: 27:55 — 38.5MB) | Embed

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Filed in: Archive 4: 2020-2023 • Interview • Podcast

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