962: Yobi: AI, Entrepreneurship, and Customer Support with Ahmed Reza

As Artificial Intelligence has started to spread like wildfire, you can easily lose track of the ever-fast innovation and demand around AI and its growing capabilities. Fortunately, this rise in demand opens an opportunity to use the growing capabilities of AI in their own businesses.

Ahmed Reza is the co-founder of Yobi, an AI-powered company dedicated to helping businesses excel in customer relationship management. Ahmed has an interesting background, having started as a child actor in Bangladesh before emigrating to the United States and eventually becoming a NASA engineer. Today, Ahmed shares his unique perspective as an immigrant, how it has shaped his entrepreneurial journey, and the innovative AI technology he is developing at Yobi to revolutionize business communications.

Quotes

"I have a significant unfair advantage compared to just about everybody else because most folks have lived in just one world paradigm." - Ahmed Reza

“I'm a big proponent of learning new things and understanding and engaging with technology before it comes out.” - Ahmed Reza

“Because of our negative bias, I think it often doesn't serve us well. It's beneficial if there's a tiger in the bushes, but if you're always scared of bushes shaking and it's just a squirrel, you'll live in a state of panic and fear.” - Ahmed Reza

Takeaways

04:21 Embracing diverse perspectives and experiences can provide a unique advantage in business and entrepreneurship.

10:34 Leveraging AI and automation can significantly boost productivity and scale customer service for small businesses.

22:38 Sharing knowledge and insights through platforms like social media can inspire and educate others in the entrepreneurial community.

24:11 Balancing logical and emotional intelligence is key to making informed decisions and avoiding analysis paralysis.

25:54 Maintaining a forward-looking mindset and adapting to technological advancements is crucial for staying ahead in a rapidly evolving landscape.

Resources

Podcast: Play in new window | Download (Duration: 35:56 — 49.5MB) | Embed

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Filed in: Archive 4: 2020-2023 • Interview • Podcast

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